FAQs

Access

What are your Office Hours and your Access Hours?

Office hours are when Big Boys Toy Storage staff are available to assist you and discuss your storage needs and other services. Office Hours are typically from 8am to 5pm, 7 Days a week.

Access Hours are any times outside of Office Hours. During Access Hours you can use your individual access code to drop-off or pick-up your items from the secure holding area. Please note, if you want to pick-up during Access Hours then you need to give us reasonable prior notice so we move your items from secure indoor storage to the secure outdoor holding area.

What’s the difference between Access Hours and Office Hours?

As detailed above, during office hours the BBTS staff are available to assist you and discuss your storage needs.
During Access Hours you use your individual access code to drop-off or pick-up your items from the secure holding area.

How much notice do you need if I want to pick up during Office Hours?

We don’t need any notice if you want to arrange a pick-up during Office Hours. Collection will probably be faster for you if you call us 30 minutes before you arrive, but it’s not essential.

Outside of office hours, how much notice do you need to get my toys ready for me to pick up and use if I want to pick up?

To arrange a pick-up during Access Hours, you need to give us reasonable prior notice so we move your items from secure indoor storage to the secure outdoor holding area. Reasonable prior notice is usually at least 2 hours before close of Office Hours the day before.

In other words, if you want to pick up your boat at 5am on Sunday morning, then ideally you would need to let us know 2 hours before closing time the day before…. i.e. 3pm Saturday.

If I forget my access code, what do I do?

It’s best not to forget your codes, but if you do, please call BBTS for assistance during regular Office Hours. Remember always ensure your PIN is securely stored and is not written down on any documents which could be easily found and used by someone other than the person to whom we provide the PIN.

Keep your toys safe and secure, ready to enjoy…

Trust Big Boys Toy Storage. Call us today on 0438 644 240.